Terms & Conditions

Delivery and Returns

If your order is already made and in stock I will ship it once payment is received within the advertised timescale, if the item needs to be made I will contact you to discuss the timescale for the piece and give an expected dispatch date.

Most commissions / custom made pieces will require a 50% deposit before work begins and balance to be settled before shipping of the completed piece.

In certain circumstances, for example unusual sizes, payment of the full amount may be required before work commences.

If you wish to cancel the commission / custom order you must do so before work has begun, if work has started the cancellation fee will be the equivalent of the 50% deposit.


Packages posted within the UK will be sent by Special Delivery Registered post and will arrive by 1pm the next working day after postage.

International shipping will be sent using Royal Mails International Tracking and Signature services, Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation and delivery will be in up to 10 working days.

Any Customs or VAT charges are the responsibility of the customer. I am not liable for items lost or damaged in the mail.

Refunds and Exchanges

If you find that you are not fully satisfied with the item you purchased, I will accept return of the item in an unworn and undamaged state within 14 days of you receiving the piece, per Consumer Contract Rules and Regulations 2014 (excluding custom pieces and commissions).

Items must be as new and in their original packaging. Return postage will be at the expense of the buyer. If you are returning an item, please do so by return Special Delivery Registered Post in the UK or another insured carrier if overseas to protect yourself from loss in the event that returned items are lost or damaged in the post. I will not be liable for items lost in the post.

Refunds will be made via the same means you paid for the piece.

Commissions are returnable only if faulty and will be for credit only.

Refunds will not be provided for damaged, worn, dirty or incomplete items. Pierced earrings cannot be returned for hygiene reasons, other than where faulty.

Privacy Notice

Naomi Tracz Jewellery Limited (“Naomi Tracz Jewellery”, “We” or “Us”) is committed to protecting your privacy and this notice sets out how we use and protect any information we collect.


This Data Protection Notice covers our website www.naomitracz.com and interactions with Naomi Tracz Jewellery thorough ETSY.com, its related sites and services.


The data controller is Naomi Tracz Jewellery Limited



If you sign up to the mailing list, we will use your email address to send out information and updates about Naomi Tracz Jewellery including offers for sale, pricing, special offers, information about upcoming shows, sales and other company news. If you decide you no longer wish to receive these emails you can unsubscribe by clicking the unsubscribe link in a mailout or by emailing [email protected]


To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.


We will use your name and address to ship your order and your email address to keep you updated on the progress of your order.


We will use your card details to process your payment.


Naomi Tracz Jewellery will not share your personal information with any third parties except where it is necessary to provide our service to you or as required by law. We will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent


Website Statistics

We may record anonymised statistics about the number of visitors to this Website or number of purchases made, this is to help improve the services to our customers and ultimately provide the most appropriate products.


Contacting us
Naomi Tracz Jewellery is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with applicable  Data Protection laws. For any queries or comments please contact us using our contact form or by emailing [email protected]




This Privacy Notice does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Do we collect or use children’s personal information?

We  do not seek to collect or knowingly store any personal information about persons under the age of 16. Anyone aged under 16 who wishes to provide personal information to us must first obtain their parent or guardians consent.

Why I Need Your Information and How I Use It

Naomi Tracz Jewellery relies on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide its services, such as when it uses your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of Naomi Tracz Jewellery legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) If you are engaging with us via Etsy Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. If you are engaging with us through Etsy we share information with Etsy as necessary to provide you our services and comply with  our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.


  • Data Retention
  • We will retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Notice. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.


Transfers of Personal Information Outside the EU


From time to time we may transfer and store personal information that we have collected outside the EU in performance of contractual obligations as some of our service providers are outside the EU (including without limitation USA).  However when we appoint anyone to provide a service to us we take care to ensure they comply with applicable EU law and this Privacy Notice and have appropriate security procedures in place and are aware of the obligations that come with holding personal information.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to require us to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (for example where  we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

if you have any questions, concerns, wish to complain or exercise any of your rights, you may contact me at [email protected] or by post to The Managing Director  Naomi Tracz Limited, First Floor Healthaid House, Marlborough Hill, Harrow, Middlesex, HA1 1UD.