If your order is already made and in stock I will ship it once payment is received within the advertised timescale, if the item needs to be made I will contact you to discuss the timescale for the piece and give an expected dispatch date.
Most commissions / custom made pieces will require a 50% deposit before work begins and balance to be settled before shipping of the completed piece.
In certain circumstances, for example unusual sizes, payment of the full amount may be required before work commences.
If you wish to cancel the commission / custom order you must do so before work has begun, if work has started the cancellation fee will be the equivalent of the 50% deposit.
Packages posted within the UK will be sent by Special Delivery Registered post and will arrive by 1pm the next working day after postage.
International shipping will be sent using Royal Mails International Tracking and Signature services, Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation and delivery will be in up to 10 working days.
Any Customs or VAT charges are the responsibility of the customer. I am not liable for items lost or damaged in the mail.
If you find that you are not fully satisfied with the item you purchased, I will accept return of the item in an unworn and undamaged state within 14 days of you receiving the piece, per Consumer Contract Rules and Regulations 2014 (excluding custom pieces and commissions).
Items must be as new and in their original packaging. Return postage will be at the expense of the buyer. If you are returning an item, please do so by return Special Delivery Registered Post in the UK or another insured carrier if overseas to protect yourself from loss in the event that returned items are lost or damaged in the post. I will not be liable for items lost in the post.
Refunds will be made via the same means you paid for the piece.
Commissions are returnable only if faulty and will be for credit only.
Refunds will not be provided for damaged, worn, dirty or incomplete items. Pierced earrings cannot be returned for hygiene reasons, other than where faulty.